Library Director Asks Patrons to Speak Up – 2012
By David Veselenak – Redford Township Observer – June 21, 2012
What would you like to see from the Redford Township District Library?
Increasing user satisfaction is the aim of Library Director Lisa Hoenig’s first strategic plan.
“We want to give the township the library it wants and needs. Libraries are very valuable to communities,” she said. “The more people that utilize the library, the stronger the community is going to be.”
A strategic plan, also used at area libraries in cities such as Detroit and Westland, will help aid library workers to better serve patrons, including programs, services and facilities, said Hoenig.
Phone surveys were done in the spring, asking both users and non-users what they would like to see from the library.
One aspect many responded to was the library’s hours. Currently, the library is open 10 a.m. to 8:30 p.m. Monday through Wednesday, and 10 a.m. to 5:30 p.m. Thursday through Saturday.
Hoenig said she would like more specific feedback to help determine better hours for the building, located at 25320 W. Six Mile.
“We haven’t gotten a lot of feedback on what hours people prefer,” she said. “We’ll be asking for questions, and seeing what a better schedule of hours would be.”
A committee designed to craft the plan will meet later this year to finalize strategies. In the meantime, Hoenig said residents can still submit feedback on what they would like to see by filling out a comment card or emailing her directly at: firstname.lastname@example.org.
Laurie Golden, spokeswoman for the Canton Public Library, said the western Wayne County library is working on a new three-year strategic plan. The current one will expired later this year.
While it called for additions, such as partnerships with local organizations for programming, it also served an unintended purpose: what to eliminate when funding was decreased from the state.
“For us, some of the ideas we had were set aside because we didn’t have the money anymore to reach those goals,” she said. “We’ve been able to get through a more than $2 million budgetary loss without cutting any of our hours. We used the information from our plan to keep our priorities.”
Redford patrons have responded positively to several initiatives, Hoenig said, including the “Geek the Library” campaign. The campaign, being done at libraries across the country, is designed to encourage users to come to the library to learn about the hobbies and skills that fascinate them.
Hoenig said the library has received positive responses from the campaign, including at the Memorial Day parade earlier this year.
“People would actually get up and cheer for us,” Hoenig said. “It was great to get that reaction.”